Refund policy
Mini Box Refund and Return Policy
Contact: Ssakshhii1111@gmail.com
At Mini Box, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.
1. Eligibility for Returns
- Products must be returned within 14 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Certain products (e.g., personalized or perishable items) may not be eligible for returns. Please check product descriptions for exceptions.
2. Return Process
- Contact us at Ssakshhii1111@gmail.com with your order number and reason for return.
- We will provide instructions for returning the item.
- Ensure the item is securely packaged to prevent damage during transit.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Refunds
- Once the returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
- Exchanges are allowed for defective or damaged items.
- For other exchange requests, please contact us to discuss options.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
- We will provide a replacement or full refund as appropriate.
6. Contact Information
For any questions or assistance regarding returns and refunds, reach out to us at:
Email: Ssakshhii1111@gmail.com
Store: Mini Box
